COVID-19 Response

We're in this together

The health and safety of our customers and employees is SaskEnergy's top priority. We are actively monitoring the developments around COVID-19 and have activated our Pandemic Preparedness Plan.

Our facilities and infrastructure are not impacted by the pandemic, and we have contingency plans in place to support continued safe and reliable natural gas service to customers.

As a Saskatchewan Crown corporation, SaskEnergy is following the policies implemented by the Government of Saskatchewan. 

Paying your Bills

We recognize that the current situation is concerning not only for the health and well-being of customers, but for their finances as well, as workplaces continue to be impacted.

SaskEnergy has implemented the Government of Saskatchewan’s Crown Utility Interest Waiver Program. If you were unable to make payments from March to September 2020, late payment charges and interest fees from that period will be waived. Monthly payment installment options for outstanding balances is temporarily available until September 2021.

If you have been impacted financially by COVID-19 and have fallen behind on your bill payments, you are eligible for the interest-free repayment option.

Sign up for a repayment plan

We ask that you continue to pay your monthly bill in the usual manner if you are able. If you are experiencing financial hardship due to the ongoing pandemic, contact Customer Support to discuss options.

Customer Service

We have plans in place to ensure that natural gas service is not disrupted, even in the event of reduced employee levels. We may need to delay certain non-critical work, but safely maintaining natural gas service and emergency response work will remain our focus. We are also taking steps to restrict potential in-person contact with customers in alignment with physical distancing practices. These measures will not affect the reliability of our service.