Your Account

It could be that the information you provided does not match our records. Or, if you have a joint account the account number could already be registered and you will need to be added as a Guest User. If you need assistance, contact Customer Support at 1-800-567-8899.

The first person to Sign In or Register will be the Account Owner. The Account Owner can add Guest Users to the help manage the account.

Not to worry. If you previously had a My Account with SaskEnergy, your account has been automatically converted. Sign In using your email address and password to validate your account. Your email address will replace your User ID. 

If you only have a username and don’t remember the email address you signed up with, you can call 1-800-567-8899 and a Customer Service Representative will assist you. Or, you can choose to set up a new account by registering again. 

Your preferences will remain the same once you sign in to your new account. However, now is a good time to sign up for paperless billing as you’ll be able to easily view your bill on your mobile device. 

You will continue to receive monthly emails; however, you now have the option to receive a notification through text message instead. Sign In to update your preferences. 

Our system does not recognize any special characters in the first and last name fields when registering. Please enter your first and last name without any special characters.

We recommend using the following browsers: Chrome, Edge, Firefox and Safari. If you are experiencing issues accessing your account, ensure you have an up-to-date version of your browser. If you are unable to downloading the PDF, try clearing your cache. Contact Customer Support at 1-800-567-8899 if you are still experiencing issues.

It is less about the device you are using and more about the operating system your phone or tablet is running on. Currently, the SaskEnergy app is compatible with iOS 16, 15 and 14. As new operating systems become available the SaskEnergy app will be available on the latest operating system as well as the two prior operating systems. The app is also supported on Android 9 to Android 14. However the app is not optimized for tablets. If using a tablet device, we recommend you Sign In to the online version of your account for a better user experience.

Depending on your device, you will need to ensure your Face ID (Apple) or Touch ID (Android) is turned on within your phone settings. Once it is turned on you can navigate to the app, Sign In, and select More and App Settings to turn activate this feature.

Right now, only those who have either received a letter, email or phone call informing you that SaskEnergy needs to exchange the meter can book an appointment. In the future we aim to include more service appointments for our customers to book online. 

Currently, you can only book meter exchange appointments with SaskEnergy online or by contacting Customer Support at 1-800-568-8899. Soon, customers will be able to book their meter exchange appointments through the SaskEnergy app. 

Only service addresses that require a meter exchange will be able to book appointments online. If you have not received a letter, email or phone call about exchanging the gas meter you will not be able to book an appointment online. If you wish to book an appointment with SaskEnergy for other work, please contact Customer Support at 1-800-567-8899. 

If you are within 48 hours of your appointment, please contact Customer Support at 1-800-567-8899, otherwise you can Sign In to your SaskEnergy Account online and cancel or reschedule your appointment.