Terms of Use

Website

By accessing the website of SaskEnergy Incorporated or its subsidiary companies (hereinafter referred to as "SaskEnergy"), you expressly agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please exit this website immediately. If you do not agree with these terms and conditions, then you may not read, link to, download or in any other way use information on the website. These terms and conditions are subject to change, without prior notice, at the discretion of SaskEnergy, and users agree that they shall be bound by such changes. SaskEnergy may offer particular services and products through the website, which are subject to additional terms, conditions or user requirements. Additional or specific terms will be provided for such services and products if offered, and those terms will become part of these terms and conditions. SaskEnergy may, in its sole discretion, add, delete or change some or all of its services at any time without notice.

If you have questions or concerns contact us.

Legal Notices

1. Copyright, Trademarks and Limited license

Reproduction, transfer, storage or distribution of this information in whole or in part, in any form without prior written permission is forbidden. You may not copy, upload, distribute or otherwise publish any Information protected by copyright, trademark or other proprietary rights of SaskEnergy or third parties, without obtaining permission of the copyright owner.

SaskEnergy owns, or has acquired the necessary licenses, for all the intellectual property appearing on this website, including copyright (generally), trademarks or corporate logos displayed, and in the information, including all text, HTML code, multimedia clips, images, graphics, icons, Java code and the section and arrangement of the contents of this site (the "Information"). Portions of the Information have been licensed to SaskEnergy by Information Services Corporation, Saskatchewan Geomatics Division.

SaskEnergy authorizes you to view, copy and print materials published on this website subject to the following conditions: (1) such material to be used only for personal or non-commercial purposes; (2) you must not modify, reformulate, adapt, alter, adjust, change, disassemble, frame or decrypt any of the contents of this website; and (3) you must retain all copyright and other proprietary notices contained in the material and acknowledge SaskEnergy as the source of the same. SaskEnergy reserves the right to revoke this limited license at any time without notice and for whatever reason and to require you to delete, destroy or otherwise remove any such material.

2. Limited Liability

In no event shall SaskEnergy, its affiliates, subsidiaries, their respective directors, officers, employees or agents, responsible for creating, producing or delivering information on this website be liable or responsible for any liability for errors, omissions or inadequacies in the Information contained herein, for any claim, loss or damage, whether direct, special, indirect, moral or consequential, loss of profits or opportunities or legal expenses arising out of the interpretation, reliance upon or other use, authorized or unauthorized of such Information, including any loss of use, lost data, lost business profits, business interruption, personal injury, or any other pecuniary loss, whether the action is in contract, tort (including negligence) or other tortious action, even if SaskEnergy is advised of the possibility of such damages, losses or expenses. The reader assumes sole responsibility for the selection and use of or reliance on the Information.

This website, as well as any information, material or document obtained or made accessible via this website, does not constitute legal advice. Transmission and/or receipt of any Information, material, document or service contained on the website does not constitute a solicitor-client relationship. Information in or from the SaskEnergy website should not be acted upon without obtaining legal advice.

3. Currency and Accuracy of Information

SaskEnergy does not make any warranties or representations, either express or implied, as to fitness for a particular purpose or use, non-infringement, the ability to access, accuracy, completeness, reliability, or adequacy of Information on this website.

SaskEnergy maintains its internet website as a service to its customers and the internet community. SaskEnergy will use reasonable efforts to include accurate, relevant and up to date information, however, SaskEnergy does not make any representations or claims as to the validity, correctness, currency, completeness or timeliness of the Information, (including any software, text or graphics) provided at this website, or at any links to external sites not maintained by SaskEnergy, including without limitation implied warranties of merchantability, non-infringement of intellectual property rights, third party rights, title, latent defects, uninterrupted service, fitness for any particular purpose or freedom from computer viruses.

The Information provided in this website including any information contained in any websites linked to this website is provided on an "as-is" basis. You must assume all responsibility for using the Information contained in this website and any information you may access through this website. Do not assume that the website will be error-free or that the website will be operated without interruption.

Please be advised that the Information on this website may become out of date, however, SaskEnergy disclaims any duty to or liability for failure to update Information on this website.

Please be advised that the Information and documents available on this website are not intended to provide any specific legal, accounting, financial or tax advice to you.

You will not (i) provide untrue, inaccurate or incomplete information about yourself, your accounts with us or your accounts at other institutions; (ii) access or use the Information for an illegal, fraudulent, malicious or defamatory purpose, or (iii) take steps or actions that could or does undermine the security, integrity, effectiveness, goodwill or connectivity (including illegal, fraudulent, malicious, defamatory or other activities that threaten to harm or cause harm to any other person).

4. Maps and Graphics

In addition to the above, the use or reliance on mapping graphics is at your OWN RISK. The map and natural gas line information is not to scale. Distribution and transmission natural gas lines are for display and reference purposes and locations shown are approximate. For additional information and line locating, contact Sask 1st Call Corporation at 1-866-828-4888 or SaskEnergy at 1-800-567-8899.

By accepting and using a digital or hard copy of SaskEnergy map products, you agree to the Map Data License Terms and Conditions.

5. Trademarks

Certain words, phrases, names, designs or logos used on the website may constitute trademarks, service marks or trade names of SaskEnergy or other entities. The display of any such marks does not imply that a license has been granted by SaskEnergy or other entities.

The ENERGY STAR® mark is administered and promoted in Canada by Natural Resources Canada. EnerGuide for Houses® is an official trademark of Natural Resources Canada. Used with permission.

6. Links to Third Party Sites

Our website may contain links to websites operated and maintained by third parties, which are not governed by this online Privacy Policy. Links may include those who are business partners, vendors and other agencies. Please be aware that SaskEnergy and its subsidiaries are not responsible for the privacy practices of other websites.

Links to other sites found on this site should not imply any investigation, verification, approval, or endorsement of the external site or the content, product or service provided on the external site. These links are provided as references to help you identify and locate other resources that may be of interest. These other sites are independently developed by parties other than SaskEnergy and SaskEnergy does not assume any liability or responsibility whatsoever for the operation of or information of any linked resources, nor for any interpretations, comments or opinions expressed therein including damages that may be sustained or viruses or other destructive items that infect your computer or other property through your access to or use of this site.

Please note that when you click on one of these links, you are moving to another website. It is important for you to read the Privacy Statement and Terms of Use for each site you visit.

Third-Party Social Media

SaskEnergy’s use of social media serves as an extension of our presence on the Web and through mobile apps. Social media account(s) are public and are not hosted on SaskEnergy servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them.

Personal information that you provide to social media account(s) is collected under the authority of The Freedom of Information and Protection of Privacy Act. This information is collected to capture conversations (e.g. questions and answers, comments, “likes”, retweets) between you and SaskEnergy. It may be used to respond to inquiries or for statistical, evaluation and reporting purposes. Comments posted that violate Canadian law will be deleted and disclosed to law enforcement authorities. Comments that violate our rules of engagement will also be deleted.

YouTube: SaskEnergy posts videos and comments on its YouTube channel. You do not need to register with YouTube to watch videos. YouTube may record non-identifiable information about its site usage, such as channels and videos, but if you are logging on with a YouTube user ID, YouTube may associate information about your site use with your YouTube account, including comments made on SaskEnergy posted videos. This information may be used by SaskEnergy employees and social media consultants. Personal information you include when registering with YouTube may be visible to visitors who view comments.

Ads appearing on SaskEnergy YouTube videos are delivered by YouTube and its advertising partners and are not controlled or endorsed by SaskEnergy. SaskEnergy may collect and use information that is posted on our YouTube pages that is publicly available. See YouTube's Privacy Policy and Terms of Service.

7. Jurisdiction

This online agreement and any disputes or actions arising from this website or any Information contained on this website shall be governed by the laws of Saskatchewan, Canada and you hereby submit to the jurisdiction of the courts of Saskatchewan, Canada and agree to bring any action exclusively in such courts.

If you access the website from outside Canada, you do so on your own initiative and are responsible for compliance with applicable local, national or international laws. You must be aware of the laws of that country or that otherwise apply in relation to any of the matters described in these pages. You may not use, export or re-export the Information or any copy or adaptation in violation of any applicable laws or regulations, including export laws and regulations of Canada in force from time to time.

8. Online Privacy Statement

Our Commitment to Privacy

Your privacy is important to us. Our entire operations, including this website, are subject to The Freedom of Information and Protection of Privacy Act. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. In addition, SaskEnergy has a Privacy Policy with a full explanation of how SaskEnergy is committed to protecting your privacy.

The Way We Use Information

We use the information you provide about yourself when placing a request only to perform the requested function, or, in limited circumstances, in accordance with The Freedom of Information and Protection of Privacy Act.

Your Privacy and the Internet

Specific personal information, such as your name, phone number or email address, is not automatically gathered. SaskEnergy would only obtain this type of information if you supply it by email or by registering in a secure portion of the site for a program or service (e.g. personal information provided voluntarily when you complete an online form or request for service).

The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor's Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP for example, it could be used to identify an individual using the site. For this reason, even the Government of Canada considers the IP address to be personal information, particularly when combined with other data automatically collected when a visitor requests a Web page such as the page or pages visited, date and time of the visit.

Improving your Experience on SaskEnergy Websites
Digital Markers (including cookies)

A digital marker is a resource created by the visitors' browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the website. Examples of digital markers are "cookies" or HTML5 web storage. Some examples of what digital markers do are:

they allow a website to recognize a visitor who has previously accessed the site;
they track what content is viewed on a site which helps website administrators ensure visitors find what they are looking for.

SaskEnergy uses sessional and persistent digital markers on its websites. During your online visit, your browser exchanges data with SaskEnergy’s Web server. The digital markers used do not allow SaskEnergy to identify individuals and do not contain personal information.

You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with this website.

Web Analytics

Web analytics is the collection, analysis, measurement and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used in conjunction with computer request data to identify and track your online interactions with this website.

SaskEnergy uses Google Analytics and log file analysis to improve the user experience. When your computer requests Web page on this site, the following types of information are collected and used for Web analytics:

the originating IP address
the date and time of the request
the type of browser used
the page(s) visited
referral website

If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by disabling JavaScript within your browser; or by using the Google Analytics Opt-Out Browser Add-On. Disabling Google Analytics or JavaScript will still permit you to access comparable information or services from our websites. If you disable your session cookie option, you will still be able to access our public website, but you might have difficulties accessing any secure services.

SaskEnergy uses log file analysis internally and retains information collected for Web analytics in accordance with our internal Records Management Policy.

Data collected for Web analytics purposes goes outside of Canada to Google servers and may be processed in any country where Google operates servers. Data may be subject to the governing legislation of that country, [for example the USA Patriot Act]. For further information about Google Analytics, please refer to the Google Analytics Terms of Service.

Geolocation

SaskEnergy uses Google Geolocation when a customer searches for a local network member on our website. When the user types an address into the web page, the data will travel outside of Canada to Google servers and may be processed in any country where Google operates servers. Data may be subject to the governing legislation of that country, [for example the USA Patriot Act]. For further information about Google Geolocation, please refer to the Google Geolocation Terms of Service.

Protecting the Security of SaskEnergy Websites

Software programs are used to monitor network traffic and to identify unauthorized attempts to upload or change information, or otherwise cause damage. When you visit this website, these software programs automatically receive and temporarily store information supplied by your browser (for example, Internet explorer, Mozilla Firefox) in our Web server logs. Some of the information automatically collected by our server when you browse our website includes:

the network location and the Internet Protocol (IP) address of the computer you used to contact our website;
the name of the domain you used to access the Internet (.com, .org, .net, .ca, etc.);
the type of browser you used;
the type of operating system you used (Windows, Mac OS, etc.)
the date and time you accessed the site;
the pages you have accessed and the documents you have downloaded; and
the Internet address of the website from which you linked directly to our site, if applicable.

In most circumstances, this is anonymous statistical data and no attempt is made to link this data, nor the IP addresses of the computers that have contacted our website with the identity of individuals visiting our site unless an attempt to damage the site has been detected. The programs are never used to gather specific personal information such as your name, your phone number or your email address.

When a threat to a SaskEnergy website or computer system of SaskEnergy is detected, the information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected.

Children

The privacy of children is important to us. We encourage parents to review our Privacy Policy.

We ask that children do not submit any personal information to us. Our services are intended for individuals who can form legally binding contracts. We do not use our website to intentionally collect or use a child's personal data.

As an added protection for children, on any of our commercial websites or online services directed to children under 13 years of age, we will obtain the permission of a parent or legal guardian before collecting, using or disclosing any personally-identifiable information about a child, e.g., for participation in contests or promotions.

Use of General Information

Please be advised that any visitor to the site providing non-personal information through this website (including feedback data, questions, comments or suggestions) agrees that we shall have no obligation of any kind with respect to such information, and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, SaskEnergy shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products incorporating such information. Such information as provided by any visitor shall be deemed to be non-confidential. Any information you send through our website must be truthful, legal and not violate the rights of others.

9. Confidentiality Warning

Even with the use of encryption, the Internet is not a completely secure medium and privacy cannot be ensured. Any data you transmit is at your own risk. Internet e-mail is vulnerable to interception and forging. In using this website, you agree to assume the risks associated with the transmission or loss of any data or information to or from SaskEnergy on this website, including the interception of such confidential data or information by third parties and be liable for any damages occurring as a result thereof.

_{Updated: March 23, 2023}

Online Account

Read these terms of use carefully before signing in to SaskEnergy's Online Account (the "Online Account").

1. Agreement

By accessing the Online Account or using any of the services provided through the Online Account (the "Services"), you agree to accept and comply with these Terms of Use (the "Terms of Use") and that you have authorization to use the Online Account. If you do not agree with any of these conditions, you must immediately exit and stop using this Online Account. SaskEnergy may revise these Terms of Use from time to time and you are solely responsible for checking for updates. By continuing to use the Online Account, you are accepting changes or revisions to the Terms of Use.

2. Registration

You must register in order to create an Online Account. To register you must be an existing SaskEnergy customer. You agree to provide accurate and current information as required for such registration and to update your information in a timely manner to ensure it remains accurate and complete. Once registered, you will have a choice to receive a paper or paperless copy of your energy bill.

3. Your Responsibilities

It is your sole responsibility to regularly access the Online Account to verify your monthly bills for amounts payable. If you are unable to access the Online Account or use the Services at any time to check your monthly bill, please immediately contact SaskEnergy at 1-800-567-8899 for the balance on your account. You are solely responsible to maintain the confidentiality of any personal identifiers or passwords required for access to the Online Account or for the use of any Services. You agree to immediately notify SaskEnergy of any unauthorized use of personal identifier or password.

4. Privacy and Security

For information on how SaskEnergy deals with your privacy and security information, refer to SaskEnergy's Privacy Policy which is incorporated into and forms part of these Terms of Use.

5. Copyright, Trademarks and Limited License

SaskEnergy authorizes you to view, copy and print materials published on the Online Account subject to the following conditions: (1) such material to be used only for personal or non-commercial purposes; (2) you must not modify, reformulate, adapt, alter, adjust, change, disassemble, frame or decrypt any of the contents of the Online Account; and (3) you must retain all copyright and other proprietary notices contained in the material and knowledge SaskEnergy as the source of the same. SaskEnergy reserves the right to revoke this limited license at any time without notice and for whatever reason and to require you to delete, destroy or otherwise remove any such material.

6. Content

SaskEnergy will make reasonable efforts to ensure the accuracy of Content provided through the Online Account. However, if there is any discrepancy in information between the Content and the records kept by SaskEnergy, you agree that the records kept by SaskEnergy, including the balance of your account(s) with SaskEnergy, shall take precedence and shall be conclusive evidence of the matters recorded, provided, however, that the failure of SaskEnergy to record or correctly record any amount or date shall not affect your obligation to pay any outstanding balance on your SaskEnergy account.

7. Rules of Use

By accessing the Online Account or any Services, you agree to: (i) act in compliance with all applicable laws and regulations; (ii) not attempt to damage, modify, alter or deface any part of the Online Account or any Services or any Content; (iii) not post, transmit, link to or otherwise distribute any information or software which contains a virus, or other harmful or disruptive, property or component that may adversely affect any computer systems or programs, the Online Account or the Services; (iv) not post, transmit, link to or otherwise distribute any inappropriate, defamatory, indecent or unlawful material or information; and (v) not impersonate, or falsely represent your association with, any person. You are required to take reasonable and appropriate precautions to ensure that any computer system used to access the Online Account, or any Service is secure and free of viruses or other harmful or destructive properties or components.

8. Third Party Content

As a convenience to you, the Online Account may contain links to other internet sites that are operated by other parties that are not under the control of SaskEnergy. SaskEnergy and its affiliates, agents, officers, contractors, etc., are not responsible for the content of such third-party internet sites. Third party links are provided for information purposes only and you agree that SaskEnergy and its affiliates, agents, officers, contractors, etc., are not affiliated with and do not represent or endorse any such third party or its products and services. Your communication or business dealings with any third parties found on, or through the Online Account or any of the Services, are solely between you and such third parties at your sole risk.

9. Modifications and Termination

SaskEnergy reserves the right to suspend, discontinue, terminate, or modify any aspect of the Online Account, Services or Content and/or your access or use thereof at any time for any reason whatsoever with or without notice to you. If you are dissatisfied with the Online Account, and of the Services or any Content, or the terms and conditions associated with the Online Account, your sole and exclusive remedy is to discontinue using the Online Account and the Services.

10. Disclaimer

The online account, the services and any content are provided solely on an "as is" and "as available" basis. Your use of the online account, the services and the content is at your sole risk. No warranty is given that the online account or services are or will be error-free, free of viruses or other harmful or destructive properties or components, or uninterrupted. SaskEnergy, and its affiliates, agents, officers, contractors, etc., are not responsible for transmission of errors in, corruption of, or the security of content carried over telecommunications carriers' or other providers' facilities. The content is provided for your personal information purpose only. SaskEnergy, and its affiliated, agents, offices, contractors, etc,. expressly disclaim any and all warranties, representation, and conditions regarding the content and any use of this online account or any services, including all implied warrantied or conditions of merchantability, quality, accuracy, completeness, currency, non-infringement or fitness for particular purpose.

11. Limitation of Liability

You agree that SaskEnergy and it's affiliates, officers, directors, employees and agents are not liable for any direct, indirect, incidental, consequential, punitive, or special damages. Including, without limitation, for any loss of use, lost data, lost business profits, business interruption, personal injury or property damage, suffered or incurred by you or any person claiming through you arising out of or in any way connected with the online account, the services, or any content, any communications to and from, or any software, information or documents contained in or accessed through the online account or any services, even if SaskEnergy has been advised of the possibility of such damages, whether based in contract, tort (including negligence), equity, strict Liability or otherwise.

12. Indemnity

You agree to defend, indemnify, and hold harmless SaskEnergy, its affiliates, directors, officers, employees, and agents, from and against any and all losses, costs, damages and expenses, including reasonable legal fees, suffered or incurred by SaskEnergy from or related to your violation of these Terms of Use or your use of the Online Account, the Services or any Content contained therein.

13. SMS Notifications

Message and data rates my apply. To receive SMS notifications or to no longer receive SMS notifications, Sign In to your online account and change the notification preferences in the Account section.

14. General

These Terms of Use form the entire agreement between you and SaskEnergy with respect to your use of the Online Account, the Services and Content. Failure or delay by SaskEnergy to enforce the provisions of this agreement or SaskEnergy's rights or remedies at any time will not be construed to be a wavier of SaskEnergy's rights and will not prejudice SaskEnergy's rights to take subsequent action. If any provision in these Terms or Use is illegal, invalid or unenforceable at law, it shall be deemed to be served from this agreement and the remaining provisions shall continue in full force and effect. The laws of the Province of Saskatchewan and the laws of Canada applicable therein shall govern as to the interpretation, validity and effect of this agreement. You agree to submit to the jurisdiction of the courts of Saskatchewan, Canada and agree to bring any action exclusively in such courts.

Updated: March 27, 2023