Are you turning up the thermostat but no heat is coming from the register? In most cases, the loss of heat will be an issue with your furnace or thermostat and not your natural gas service.
To help you troubleshoot and diagnose the issue, we recommend you contact your local SaskEnergy Network Member or your licensed heating contractor. They offer expert advice on natural gas appliances and will determine if they need to make a service call. SaskEnergy does not sell or repair natural gas appliances.
In the rare instance there is a disruption to natural gas service, do not try to restore your supply of natural gas. We’ll work quickly to restore service to you.
During colder temperatures, follow these important safety tips to protect your family and your home:
- Put on extra layers of clothing to conserve body heat.
- Prevent water pipes from freezing:
- If you are expecting no heat for a short period of time, keep a tap open and let water run slowly.
- If you are expecting a longer duration, shut off your water main. Drain all taps and flush toilets. Be sure to keep a reserve of drinking water, if available.
- Cover your water main valve and inlet pipes with blankets.
- Turn off your water heater and drain.
- If you need to evacuate, add some antifreeze to all sinks, tubs and toilets.
- If you have natural gas appliances, make sure they are all turned off for when service is restored.
- Start an alternative heating source:
- Don't try to heat the whole house. Pick a room in your home and focus on making it comfortable.
- Wood-burning fireplaces and stoves will keep you warm safely as long as they are adequately ventilated and there's no risk of carbon monoxide buildup.
- Light some candles and be sure they are kept away from any combustible or flammable material.
- Do not use equipment designed for outdoors such as barbecues and gasoline powered generators. Only use equipment recommended for indoor use by the manufacturer such as indoor heaters.
- During the day, open blinds and drapes to let in natural sunlight. At night, keep blinds and drapes closed to retain the heat.
Once service has been restored, turn on your water heater and fill. If water lines have frozen, you might have cracked pipes or fittings. If they burst or leak when they thaw, there could be extensive water damage. Contact a qualified plumbing and heating contractor if you think there has been damage to your pipes.