Customer Support Email Form

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For security and privacy reasons, confidential account information can’t be provided through email.

Are you looking to check your account balance, make a payment or enroll in the pre-authorized payment plan? Sign In to your online account at any time. Don’t have an account? Register now!

For any other bill or payment concerns, contact Customer Support by phone at 1-800-567-8899 during regular business hours.

If you are experiencing a natural gas emergency such as a gas leak or damage to the gas line, call our 24-hour Emergency & Safety line at 1-888-700-0427.

In case your carbon monoxide alarm went off or if you suspect that you have a carbon monoxide incident, contact 911.

Email messages are not monitored outside of regular business hours.

Are you moving? Notify us online to transfer, start or stop service at ExpressAddress or contact Customer Support by phone at 1-800-567-8899 during regular business hours.

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Emails are being monitored Monday to Friday: 8:00 a.m. to 4:30 p.m. and closed weekends & statutory holidays. Allow at least 2 business days for a response.

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