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Compliments and Complaints

To share a compliment or concern: First, contact Customer Support for concerns related to general account, service and construction issues. Our employees welcome the opportunity to make it right and want to understand ways to help serve you better. Secondly, mail a letter to: SaskEnergy Corporate Communications 10th Floor, 1777 Victoria Avenue Regina, SK S4P 4K5 If not satisfied, send written correspondence by postal mail to the Office of the President. Ensure the envelope is addressed to: Office of the President 1000-1777 Victoria Avenue Regina, Saskatchewan S4P 4K5 For specific types of...

Credit Card Payment

Convenient and Secure Make a one-time bill payment online or by phone with your VISA® or Mastercard®. All you need is your SaskEnergy account number. When you pay with a credit card: You will be redirected to a secure, third-party payment service provider, Moneris. A 1.75% non-refundable service fee is added to your payment amount and paid directly to Moneris. The fee is applied to all credit card transactions. Payment processing will take up to 2 business days to appear on your account. We are not able to accept VISA® or Mastercard® gift cards, prepaid or debit credit cards. SaskEnergy's...

Diversity

… and women in underrepresented occupations to apply. SaskEnergy is committed to creating an inclusive work … business goals.  Examples of opportunities include:  SaskEnergy Aboriginal Government Employees (SAGE) Youth Network (Generation …

No Heat

Appliance Repair Are you turning up the thermostat but no heat is coming from the register? In most cases, the loss of heat will be an issue with your furnace or thermostat and not your natural gas service. To help you troubleshoot and diagnose the issue, we recommend you contact your local SaskEnergy Network Member or your licensed heating contractor. They offer expert advice on natural gas appliances and will determine if they need to make a service call. SaskEnergy does not sell or repair natural gas appliances. Service Outage In the rare instance there is a disruption to natural gas...

Indigenous Engagement

… Indigenous Engagement Commitment to Reconciliation SaskEnergy is committed to reconciliation and respects all … Partnerships We provide guidance and resources to unique governance processes and build working partnerships to … communities. First Nations Furnace Replacement Rebate SaskEnergy is working with First Nation communities to …

Kevin Adair

Executive VP, Customer Service Operations
Mr. Adair joined SaskEnergy in 2021 as the Executive Vice President of Customer Service Operations. In this role, he is responsible for the strategic and day-to-day leadership of the operational and customer service aspects of SaskEnergy. Mr. Adair has over 20 years of experience in both the public and private sectors. He has held senior executive positions in the agricultural and communication technology industries. Mr. Adair holds a Bachelor of Administration and is a Chartered Professional Accountant (CPA, CMA), he has also obtained the Institute of Corporate Directors (ICD.D) designation...

Mark Guillet, K.C.

President and CEO
Mr. Guillet was appointed SaskEnergy's President and Chief Executive Officer in May 2023. After graduating with a Bachelor of Laws Degree from the University of Saskatchewan, Mr. Guillet began his career with a major law firm in Saskatoon. He joined SaskEnergy and its group of companies as a Contract Lawyer in 1990 and became a full-time employee in the Law department 1991. In 1995, he was appointed to the General Counsel and Corporate Secretary position and joined the Executive team. In 2020, Mr. Guillet's portfolio expanded as he became Executive Vice President, Stakeholder Engagement, Chief...

Nikhil Karanwal

… of Corporate Planning, Nikhil Karanwal is responsible for SaskEnergy's Corporate & Strategic Planning, Environment & … Business Development, Gas Supply & Marketing, Regulatory, Distribution & Transmission Rates, System Design, … and Interprovincial Transport businesses. Before joining SaskEnergy, Mr. Karanwal was with Manitoba Hydro, leading …

Rates

… more affordable than other energy source options.          SaskEnergy rate charges on your bill are made up of three … (Based on Consumption) Includes the cost to transport, store and distribute natural gas, as well as maintain the … This is the cost of natural gas (or the Commodity Rate).  SaskEnergy does not mark-up the cost of natural gas - you …

Reading the Meter

… You can find the meter number on the black and silver SaskEnergy badge or near the Cust # symbol on the Sonix IQ … You can find the meter number on the black and silver SaskEnergy badge or near the Cust # symbol on the Sonix IQ …

Residential Rates

… to a rate in dollars per gigajoule ($/GJ) by dividing it by SaskEnergy's forecast heating value of 0.03950 GJ/m 3 . … Take a tour Learn how to read the charges displayed on your SaskEnergy bill. …

Services for Heating Contractors

… Services for Heating Contractors … Services for Heating Contractors Book a small meter install, a rehang or relight, and learn more about how to handle a natural gas meter while working.  … for a meter rehang and relight. Meter Handling Learn more about how to properly handle a natural gas meter while …

Sheldon Smith

… President and Chief Information Officer Mr. Smith joined SaskEnergy in 2022 as the Executive Vice President and Chief … strategic information technology solutions and roadmaps for SaskEnergy. Mr. Smith has more than 25 years of experience …

Snow and Ice

… Snow and Ice SaskEnergy’s natural gas equipment is designed to operate … the most, we recommend the following: Keep the meter, regulator and shut-off valve free of snow and ice. Do not use a … ice ✖ Do not use de-icer or hot water If you have questions about how to clean the meter or cannot remove the ice …

In Your Yard

… and the people around you Whether you are a contractor or a homeowner completing work, it's your responsibility … conditions or if you must acquire further permission from SaskEnergy. If your proposed work is on a property that has … work to be completed appears on the list of activities in SaskEnergy’s Terms & Conditions of Service Schedule ;  …

How to Apply

… and how you learnt of the position Why you want to work at SaskEnergy A summary of how your education, experience, and … your value and highlight accomplishments Be honest about your skills and abilities Information should be well … examples from your past experiences, which are an indicator of how you will perform on the job in the future.  Ask …

Wildfire

… combustible fuel, it can be used safely to run backup generators and to provide power during emergencies if handled … If an evacuation is required, follow the evacuation order. SaskEnergy field technicians or Emergency First Responders … your natural gas service is shut off, you will be notified about the service disruption.   Caution Never use appliances …

Champion of Volunteers

… through the Champion of Volunteers program.  Since 2000, SaskEnergy has: Supported over 810,000 volunteers Sponsored … volunteerism. Our commitment goes beyond sponsorship! SaskEnergy employees often get involved, reflecting our … of a volunteer driven initiative, we want to hear your story!  Apply for Sponsorship …

Susan Barber, K.C.

… Ms. Barber (K.C., C.Dir.) has served as the Chair of the SaskEnergy Board of Directors since June 2013 and is a member of the Audit and … and as Chair of the University of Regina Board of Governors. …