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Building relationships with the people we serve

Ever wonder how new homes, cabins or businesses get connected to our natural gas system? SaskEnergy’s Customer Connect Technicians (CCTs) are instrumental to this process. Adam Colvine works as a CCT in Saskatoon and the surrounding rural area. He personally sees customers’ connection process through from start to finish, to make it as easy as possible to get service. “A highlight of the job is getting to know people, and hearing their stories of how and why they’re building their dream home or cabin. I like being a part of figuring out the best solutions that will help them realize their...

Email, Internet and Phone Scams

… to practice privacy safety at home, on the phone and online. If you are unsure whether a text, email or phone … Only pay your bill by signing in to your SaskEnergy Online Account to see amounts due. If you have questions about your … number. If someone is asking about your SaskEnergy account information hang up and call Customer Support.  …

SaskEnergy breaks all-time natural gas usage record three times in three days

… Daily natural gas consumption in the province has set a new record of 1.43 PetaJoules (PJ) of natural gas.  This … between 9 a.m. December 26 and 9 a.m. December 27, breaks new records set on both December 24 and December 25.  These … conditions.  The system is continuously monitored to manage peak demands such as the winter weather conditions …

Join the SaskEnergy Network

… and commercial customers.  What are the benefits of becoming a SaskEnergy Network Member ? Access to training and marketing materials for SaskEnergy's … brochures, info sheets, social media templates and more Access to the Commercial Boiler Rebate - available for …

Planning a Dig Project

… or creating an obstruction that doesn’t allow us to quickly access the gas line, can put you and your community at … Job start date Attach a sketch of the digging area or use online mapping tools to outline the area as part of the … or if the paint is no longer visible you must request a new line locate. Daylighting Daylighting is the process of …

Reinstall a Gas Line

… steps outline the process and estimated timelines.  1 Online Application  Timeline: 3–5 business days to process … and supporting documentation before you start the online application . The following information is mandatory … will be cancelled if the above timelines expire. A new application will be required to proceed with the …

Setting Commodity Rates

… period of time, SaskEnergy uses a Gas Cost Variance Account (GCVA) to balance the changes in costs and revenues … on supply, demand, weather and pricing relationships. New York Mercantile Exchange (NYMEX) The primary pricing … cost of gas includes the effect of natural gas price risk management transactions, administrative costs of acquiring …

Move a Gas Line or Meter

… steps outline the process and estimated timelines. 1 Online Application  Timeline: 3–5 business days to process … and supporting documentation before you start the online application. The following information is mandatory … will be cancelled if the above timelines expire. A new application will be required to proceed with the …

SaskEnergy to close cashier services in Regina and Saskatoon

… of Customer Service Representatives and the transition to new duties was successful overall. “How SaskEnergy customers … them, including:  SaskEnergy's Pre-Authorized Payment Plan (online application to fill out)   Your financial institution's telephone banking, online or teller services   Mailing your cheque and bill …

Remove a Gas Line or Meter

… steps outline the process and estimated timelines. 1 Online Application  Timeline: 3–5 business days to process … and supporting documentation before you start the online application . The following information is mandatory … will be cancelled if the above timelines expire. A new application will be required to proceed with the …

SaskEnergy Launches Homes Beyond Code Program

SaskEnergy is incentivizing customers to build new homes at higher energy efficiency levels than required by the current National Building Code of Canada 2020. Rebates of up to $9,000 are available for homes built to energy codes above Tier #2. “Our government is pleased with SaskEnergy’s efforts to help Saskatchewan homebuyers purchase energy efficient homes through the Homes Beyond Code Program,” said David Buckingham, MLA for Saskatoon Westview. “This program will make purchasing an energy efficient home more affordable, while also reducing energy bills through lower energy consumption.”...

$750,000 to help SaskEnergy’s commercial customers be more energy efficient

… a four-point affordability plan for Saskatchewan.” The new SaskEnergy funding will be delivered through two … for its commercial customers—one that provides rebates for new condensing boilers and another that provides rebates for … utilized, customers can submit their rebate application online at saskenergy.com. For more information about any of …

Social Media Guidelines

… and respect. Our channels are moderated by community managers to encourage everyone to stay on topic and to … with you through social media and how these social media accounts will be conducted and moderated. By using or … media accounts may see posts on the following: SaskEnergy news and events Outage notices and updates Details of …

SaskEnergy wins three more national awards

… over a year for the corporation. The first of the three new awards is notable for being SaskEnergy’s fourth … continuing dedication to providing the best possible experience for its customers. The company took home the … program, simplifying application for the rebate through an online form, shortening timeframes to receive the rebate, …

7 things you need to know about CO alarms

We’ve teamed up with the Saskatchewan Public Safety Agency (SPSA) and Technical Safety Authority of Saskatchewan (TSASK) to let you know about the crucial need for carbon monoxide (CO) alarms. Why? Because having a working CO alarm in your home could save your life, and the lives of those you love. Last year, SaskEnergy responded to over 1,500 CO calls. With a CO alarm, you will have early warning protection against the dangers of the invisible, odourless gas that is often referred to as the "silent killer." 1. You need them (it’s the law) “CO alarms are not just a smart choice, but a...
… homes — anywhere that people live, no matter how old or new the building is. 2. They’re available at your local … stores CO alarms are easy to purchase at hardware stores, online, and one even comes included when you book a … If you need a new alarm, visit SaskEnergy’s Instagram account, where we’re giving away a free CO alarm! Contest …

Supporting Vulnerable Peoples

… or mental health support to help vulnerable citizens manage our cold prairie winters. Through an annual … For more than 20 years, SaskEnergy has been supporting access to sport for youth and those experiencing disability … programs like KidSport & Special Olympics Saskatchewan. Access to sports helps build skills such as leadership, …

Win a Carbon Monoxide Alarm!

… be entered: upon the Contest Sponsor receiving an completed online form (available at saskenergy.com/COalarmcontest) … winning depend on the number of eligible entries filled out online on the Closing Date.  Prize is awarded "AS IS" and … line failure, theft or destruction or unauthorized access to, or alteration of the entries.  No correspondence …

Win a Carbon Monoxide Alarm

… be entered: upon the Contest Sponsor receiving an completed online form (available at saskenergy.com/COalarmcontest) … winning depend on the number of eligible entries filled out online on the Closing Date.  Prize is awarded "AS IS" and … line failure, theft or destruction or unauthorized access to, or alteration of the entries.  No correspondence …